Customer Services Manager at First Direct in a letter dated 12 October 2012, when confirming they wouldn’t allow Trust Deeds over my mortgaged property.
On 5 May 2014, he wrote to me as Banking Services Manager enclosing annual disclosure statement for my offset accounts . On 28 July 2014, again as banking services manager he wrote enclosing information, as part of a DSAR request. On 22 August 2014, his signature (without the name itself) was ‘on behalf of First Direct’ in a mortgage offer received from them that I never went through with.